I continue to think about American flight 3400 from Dallas to Moline and the incredible emergency landing and evacuation on Wednesday night. (See previous blog Safe for details).
Our flight attendant, David, is why I can sleep at night. David is how I have been able to begin letting go of this experience.
He was the beautiful balance between taking charge and bringing calm.
He was authoritative from the moment he was aware of the crisis.
He was sensitive to what each of us were feeling and experiencing – he offered a positive frame of mind, he offered hope. There is no greater gift than hope.
I can see him, hear him. I can feel his presence. For he was present, so very very present.
To what was needed.
He created clarity. What information do we need? What actions do we need to take?
He was full of compassion. What are we feeling? What thoughts will bring us a sense of calm?
He walked down the aisle many times: “Show me the position you will assume when we land.” as he looked at every one of us.
“Everything is going to alright.” And he walked slowly, calmly, looking into the eyes of each of 45 different passengers. Intentional.
“Look at the person sitting next to you. Look into their eyes. Find them when you get on the ground.” Wow. Powerful. Personal connection. Responsibility.
Mind and heart coexisting.
Thank you, David.